Managed Services
Your Salesforce team on demand
We provide dedicated Salesforce administration, development, and support through flexible retainer models — giving you access to certified experts without the cost and risk of full-time hiring.
What We Do
- Dedicated Salesforce admin support (configuration, user management, data loads)
- Developer retainers for ongoing custom development and enhancements
- Bug fixes, release management, and sandbox environment management
- Release monitoring and Salesforce seasonal upgrade assessment
- SLA-backed support with defined response times
- Quarterly roadmap planning and health check reviews
Why It Matters
Hiring a full-time Salesforce admin costs $90–130K/year and takes 3–6 months to find the right person. A WNC managed services retainer gives you access to a team of certified experts — admins, developers, and architects — for a fraction of that cost, with coverage that scales up or down with your needs.
50%
Lower cost vs. full-time equivalent hire
Same-day
Response SLA for critical issues
99%
Customer satisfaction score
65+
Certified consultants available across time zones
Our Approach
Onboarding & handoff
Two-week knowledge transfer to understand your org, team, and priorities.
SLA definition
Agree on response times, escalation paths, and service boundaries.
Ongoing delivery
Sprint-based delivery with weekly syncs and transparent ticket tracking.
Monthly reporting
Hours utilization, ticket resolution times, and upcoming roadmap items.
Quarterly review
Review service quality, adjust capacity, and plan ahead for major releases.
Summit
Salesforce Partner tier — the highest level
10+
Years of focused Salesforce expertise
200+
Active Salesforce certifications on our team
Frequently Asked Questions
What does WNC's managed services retainer include?
Salesforce administration, development support, bug fixes, enhancements, user training, release management, and monthly health reports — tailored as monthly contracted hours.
What is the minimum retainer size?
Our smallest retainer is 20 hours per month. Most clients with 100+ users start at 40–80 hours per month to cover development and administration.
How do you handle urgent production issues?
All retainers include priority SLAs. Critical issues receive a 2-hour response from a dedicated team member who already knows your org.
Can we scale our retainer up during peak periods?
Yes. Clients can add burst capacity at a pre-agreed rate for a specific month without changing their base retainer.
Do you provide a dedicated admin or a shared team?
We provide a dedicated pod: a primary admin backed by a developer and architect available as needed — full team depth without multiple full-time hires.
Ready to get started?
Let's talk about your managed services needs.