Healthcare & Life Sciences
Connecting care teams, patients, and operations on Salesforce
We implement Health Cloud, Experience Cloud patient portals, and care coordination workflows that improve patient outcomes and reduce administrative burden — compliantly.
Our Approach
Healthcare organizations need technology that reduces friction for care teams and patients alike — while meeting HIPAA, GDPR, and state-level compliance requirements. We bring proven Health Cloud expertise and a track record of delivering patient engagement, care coordination, and operational efficiency solutions for providers, payers, and life sciences companies.
Common Challenges We Solve
- HIPAA-compliant patient data management and consent tracking
- Fragmented care coordination across departments and provider networks
- High administrative overhead for scheduling, referrals, and authorizations
- Patient engagement at scale — reminders, follow-ups, self-service
- Payer credentialing, prior authorization, and claims management complexity
How We Help
Salesforce Health Cloud implementation
Configure patient timelines, care plan management, and provider relationship networks on Health Cloud.
Patient portal on Experience Cloud
Build secure, HIPAA-compliant patient portals for appointment requests, care plan access, and secure messaging.
Care coordination workflows
Automate referral management, care team assignments, and follow-up task routing with Flow and Health Cloud features.
Payer operations
Streamline member enrollment, benefits verification, and authorization workflows in Service Cloud and Health Cloud.
Salesforce Solutions We Deploy
- Salesforce Health Cloud
- Experience Cloud for patient and provider portals
- Service Cloud for member and patient support
- Salesforce Flow for care pathway automation
- Data Cloud for unified patient records
- MuleSoft for EHR/EMR integration
HIPAA
Compliant implementations
SOC 2
Certified company
ISO 27001
& ISO 27701 certified
99%
Customer satisfaction score
Other Industries We Serve
View allFrequently Asked Questions
Is Salesforce HIPAA compliant?
Salesforce can be configured for HIPAA compliance, requiring a Business Associate Agreement (BAA) with Salesforce and specific security configurations. WNC designs Health Cloud implementations with HIPAA compliance as a core requirement.
What is Salesforce Health Cloud?
Health Cloud is Salesforce's healthcare CRM that manages patient relationships, care coordination, care plans, and provider networks — for providers, payers, and life sciences companies.
Can Salesforce integrate with EHR systems like Epic or Cerner?
Yes. We build Salesforce-to-Epic and Cerner integrations using FHIR APIs, enabling clinical data to flow into Salesforce for care coordination and patient outreach without duplicating clinical records.
How long does a Health Cloud implementation take?
A foundational implementation with care team management takes 12–16 weeks. Complex implementations with EHR integration and patient portals run 20–30 weeks.
Ready to transform your Healthcare & Life Sciences operations?
Let's talk about what Salesforce can do for your organization.