Managed Services
Your dedicated Salesforce team, on demand
Our managed services model provides a dedicated team of Salesforce admins, developers, and architects available on a flexible monthly retainer — predictable cost, fast response times, and continuous delivery.
What We Do
- Ongoing Salesforce administration: user management, profiles, permission sets, and configuration changes
- Development support: Apex, LWC, Flow, and API integrations on demand
- Release management: sandbox testing, change set deployment, and version control
- Proactive health monitoring: governor limit tracking, org performance, and security alerts
- Quarterly business reviews and Salesforce roadmap planning
- On-demand training for new users and feature rollouts
Why It Matters
Hiring a full-time Salesforce team is expensive and slow. Our managed services model gives you access to a senior Salesforce team — architect, developer, admin — at a fraction of the cost, with guaranteed SLAs. You focus on the business; we keep Salesforce running and improving.
48h
Average response time SLA
30%
Lower cost than in-house hiring
300+
Projects delivered
99%
Customer satisfaction score
Our Approach
Onboarding and org audit
Complete a thorough assessment of your current org: technical debt, documentation, and outstanding backlog.
Backlog triage
Prioritize your existing request queue and establish intake, ticketing, and sprint processes.
Sprint delivery
Execute 2-week sprints with a dedicated team; demo every sprint before deploying to production.
Governance and reporting
Provide weekly status updates and monthly reports covering velocity, incidents, and upcoming work.
QBR and roadmap
Conduct quarterly business reviews to align Salesforce roadmap with evolving business priorities.
Summit
Salesforce Partner Tier
200+
Salesforce Certifications
300+
Projects Delivered
Frequently Asked Questions
What is included in WNC's Salesforce Managed Services?
Salesforce administration, ongoing development, release management, bug fixes, feature enhancements, user support, and monthly health reports — all through a flexible monthly retainer.
Is managed services right for companies without an internal Salesforce admin?
Yes — this is one of the primary use cases. Our retainer gives you access to a certified admin, developer, and architect without the cost of full-time hires.
How quickly can WNC onboard for managed services?
Onboarding takes 2–3 weeks: documenting your org, understanding priorities, setting up monitoring tools, and establishing communication cadences. We are effectively operational within the first month.
What is the minimum commitment?
Our minimum is 20 hours per month. Most clients with active Salesforce usage start at 40 hours per month. We can scale up or down with 30 days' notice.
How does WNC handle urgent production issues?
All retainers include priority SLAs. Critical issues receive a 2-hour response from a dedicated primary contact who already knows your org.
Ready to implement Managed Services?
Let's scope your project and build a delivery plan together.