Agentforce
Deploy AI agents that actually work
Agentforce puts autonomous AI agents directly in your Salesforce workflow — handling case triage, drafting responses, updating records, and taking multi-step actions without waiting for human input.
What We Do
- Agentforce agent design: Topics, Actions, and Instructions configuration
- Einstein Copilot customization for sales, service, and operations teams
- Custom Apex and Flow Actions for complex agent task execution
- Prompt template engineering and Prompt Builder configuration
- Agent testing, evaluation, and trust layer guardrails
- Integration with external LLMs via Model Builder
Why It Matters
Agentforce isn't just another chatbot. It's a fully autonomous agent that can reason over your Salesforce data, call external APIs, update records, and follow business rules — all within Salesforce's trust boundary. We help you identify the right use cases, build the right guardrails, and deploy agents that add measurable value from day one.
40%
Reduction in manual task volume
3×
Faster case triage
200+
Salesforce certifications on our team
10+
Years of Salesforce AI experience
Our Approach
Use-case workshop
Identify the 2–3 agent use cases with the highest ROI for your specific business.
Data and permission readiness
Assess Salesforce data quality and permission structures needed for safe agent operation.
Agent design
Define Topics, Actions, and Instructions; build custom Actions in Apex or Flow where needed.
Test and evaluate
Run agent evaluations against real scenarios; tune prompt templates and guardrails.
Deploy and monitor
Go live with production agents and monitor performance, hallucination rate, and business KPIs.
Summit
Salesforce Partner Tier
200+
Salesforce Certifications
300+
Projects Delivered
Frequently Asked Questions
What is Agentforce?
Agentforce is Salesforce's AI agent platform for building autonomous agents — digital workers that qualify leads, answer inquiries, process orders, update records, and escalate to humans without manual intervention.
How is Agentforce different from Salesforce Einstein?
Einstein made predictions and recommendations within existing workflows. Agentforce creates autonomous agents capable of multi-step reasoning and action — going far beyond suggestions to executing tasks independently.
What use cases is Agentforce best suited for?
Agentforce excels at repetitive, rule-based tasks: answering product questions, triaging service cases, qualifying inbound leads, scheduling appointments, and generating draft proposals.
How does Agentforce handle sensitive customer data?
Agentforce operates within Salesforce's existing security model — respecting field-level security, sharing rules, and permission sets. Data stays within your Salesforce environment unless you explicitly configure external connections.
How long does it take to deploy an Agentforce agent?
A focused deployment for a single use case typically takes 6–10 weeks. Multi-agent deployments covering multiple business functions take 16–24 weeks.
Ready to implement Agentforce?
Let's scope your project and build a delivery plan together.