Change Enablement
Technology only works if people use it
We design and deliver adoption programs, training curricula, and change management strategies that turn Salesforce rollouts into lasting behavioral change — not just go-lives.
What We Do
- Change impact assessments and stakeholder mapping
- Role-based training design and delivery (admin, end user, manager)
- Salesforce in-app guidance, prompts, and walkthrough design
- Adoption dashboards and utilization reporting in CRM Analytics
- Champion and super-user program setup
- Communication planning and executive alignment workshops
Why It Matters
The average Salesforce implementation has an adoption rate under 60% without a dedicated change program. Low adoption means low ROI and frustrated users. We've seen it reverse within months when the right enablement program is in place — the technology usually isn't the problem.
85%+
Average adoption rate on our implementations
90-day
Post-launch adoption monitoring included
99%
Customer satisfaction score
10+
Years of Salesforce rollout experience
Our Approach
Stakeholder analysis
Map who is impacted, how, and what resistance to expect by role and team.
Training design
Build role-specific training covering real workflows, not abstract feature lists.
Communication plan
Sequence announcements, training, and go-live communications to reduce anxiety.
Go-live support
Provide hypercare support in the first weeks after launch when questions peak.
Adoption measurement
Track login rates, record completeness, and feature utilization for 90 days post-launch.
Summit
Salesforce Partner tier — the highest level
10+
Years of focused Salesforce expertise
200+
Active Salesforce certifications on our team
Frequently Asked Questions
What is the difference between training and change enablement?
Training teaches users how to use Salesforce. Change enablement addresses why they should and ensures it fits their daily workflow. Without it, even perfect implementations fail through non-adoption.
How do you measure Salesforce adoption?
We establish baseline metrics before go-live — login rates, record creation, field completion — then track improvements at 30/60/90 days using Salesforce adoption dashboards and custom reports.
We've had Salesforce for years but adoption is still low — can you help?
Yes. We conduct an adoption health assessment to identify root causes (usability issues, workflow mismatch, data quality problems) and build a targeted enablement program.
Do you provide executive stakeholder management?
Yes. Executive sponsorship is the most important predictor of adoption. We coach sponsors, create communication templates, and build dashboards that make Salesforce value visible at the leadership level.
What does a typical change enablement engagement include?
Stakeholder analysis, user persona mapping, training content, train-the-trainer sessions, go-live support resources, and post-go-live adoption monitoring with intervention plans.
Ready to get started?
Let's talk about your change enablement needs.